Warranty

We stand behind our products and we want you to feel secure knowing that we’ll work with you to resolve any issues. All products purchased in the U.K. are covered by a limited, non-transferable warranty against defects in material or workmanship that affect your ability to operate the product as intended, and that appear due to normal use during the applicable warranty period. This warranty does not cover product failures due to any of the following:

  • misuse or abuse
  • changes in surface finish, including color-fastness or matching of colors, woodgrains, or textures
  • normal wear and tear
  • dye transfers caused by external contaminants
  • modifications made by the user
  • failure to install or maintain the products in accordance with product instructions and warnings
  • damage or marking of surfaces caused by sharp or foreign objects
  • pilling of textiles

Applicable Warranty Periods

Height-Adjustable Desk Frames

All height-adjustable desks purchased include a 5-year warranty for the frame, and a 3-year warranty for the motor, controller and switch, electronics and other mechanisms.

Sit-Stand Desktop Workstations

All standing desks purchased include a 1-year warranty for the frame, medium-density fiberboard desktop and mechanisms.

Desk Bikes

All desk bikes purchased include a 1-year warranty for the electronics.

Accessories

All monitor mounts purchased include a 1-year warranty for the arms, gas spring system and mechanisms.

If any defect covered by this warranty is discovered, we will repair or, at our option, replace any such defective product. If we ask, you must return the defective product to us. For warranty claims made during the first year after purchase, we will pay shipping costs for the returned product and for the replacement product; after that, you must pay the shipping costs for the replacement product and and product that we ask you to return.

Our simplified product design means every part serves an integral purpose. Therefore, in order to ensure your product maintains our superior quality standards, in most cases we fully replace defective products, rather than issuing replacement parts. Note: In an effort to control quality we don’t keep inventory of discontinued items, but we will replace defective products that have been discontinued with similar products.