Shipping Policy

Answers to all your shipping questions can be found in the information below. Don’t hesitate to contact our Customer Care team if you still have questions.Please note our desk tops are specifically expensive to ship. They are not easily handled. Please ensure you read these terms and conditions and understand the difficulty in shipping large items prior to placing your order.

Pound Sterling Store

You are currently browsing our Pound Sterling store that is specifically directed to customers that want to order products to ship to the UK mainland only, for all other destinations please contact us for a quote.

Shipping to Ireland 

Because of tax reasons,orders shipped to Ireland will be charged an additional £80 for shipping each item. 

Shipping to other areas

For other destinations please contact us for a quote.

Do you offer free shipping?

We offer free shipping on all our products.

Which courier do we use?

Our shipping partners are DPD for normal parcels and DHL for desktop due to oversized.Every item is dispatched separately.

Can I choose the hour of delivery?

At the moment we do NOT offer specific hours of delivery. We are constantly working on improving our services so hopefully we will be able to offer that service in future.

Can I choose the day/date of delivery?

At the moment we do NOT offer a specific Day of delivery. We are constantly working on improving our services so hopefully we will be able to offer that service in future.

Do the couriers install the goods?

Couriers just deliver the goods to your postal address. They will not install the products. We can’t offer an installation service but we’ll gladly talk you through the process.

Do the couriers bring the goods up to apartments/other floors?

Couriers just deliver the goods to your postal address. They don’t bring up goods on different floors.

Estimated time of arrival?

For all stock orders we aim to deliver the goods within 7 working days, however delivery is often quicker. We will undertake to use reasonable endeavors to dispatch the Goods within this timescale but we cannot guarantee to do so. Not all products shown on the website are held in stock, so delivery times of goods may vary.

We use a reputable national courier service to send out all of our boxed delivery items. Ensure you sign for all goods as so that if in the unlikely event something being damaged, claims can be made from the couriers. Please note deliveries by our couriers can only be left at your front door, reception or goods inwards.

It is your responsibility to carefully check that all items have been delivered in the correct quantity and to the required specification. Any errors, omissions or damage to items must be notified in writing, within 24 hours of receipt of your delivery, or by the end of the next working day. Any damages, errors or omissions notified to us after this period will not be considered.

What do I do if packages are damaged?

If you see any damages to the delivered packages that might be caused by the courier, please let her/him know! They will help you to fill out a form or add a note to the delivery that the packages are damaged which is handy for the file and makes life much easier for us and the courier.

Shipping Address Modification

Because we aim to fulfill orders as quickly as possible. we cannot change the shipping address or other details on your order after 9PM (GMT) that day.If you need to make changes, please log on to the official website of DPD or DHL to make changes.

When do I receive the tracking number?

As we explained above, the goods are picked up at our warehouse by the courier the same day we processed your order (note that this can be the day after you have pushed through your order as we lump orders together and pass them through every 24 hours to the warehouse). The courier comes towards the end of the day to our warehouse. From the moment the courier has picked up the goods and has accepted them into their warehouse they will send you a tracking number.

If you haven’t received mail with a tracking number, first look in your junk mail folder as the mail is sent from DPD’s domains and thus might end up there. Also, you will receive an email from us which subject is Your OfficeBliss order has shipped. If you don’t find anything in your junk mailbox please contact us via phone, email or chat!

Returns & Refunds Policy

We want you to be completely satisfied with your OfficeBliss purchase, and we strive to provide expert guidance to help you choose the best possible products for your needs. We also understand that sometimes a product just doesn’t quite fit. That is why we make returns easy.

Please send an email to support@officebliss.co.uk with your return request along with the order number included. Also, please let us know the reason for your return. We will give you return authorisation number instructions.

General information for all returns

1. Due to your personal preferences, the return fee incurred, we do not bear the return fee
2. Original shipping charges will not be refunded.
3. The customer will be responsible for the cost of shipping a returned item back to us.
4. Returns must be made within 30 days of receipt.
5. Returned items must be in the original packaging.

Refund Policy

We stand confidently behind our solutions, so we suggest trying them out for 30 days, risk-free. If you’re not completely satisfied with your purchase for any reason, let us know and you can return the goods to us.

Order Cancellation

If you want to cancel your order, please email us at support@officebliss.co.uk (9am-5pm GMT) within 1 hour of placing the order and before 12pm Central.

1. Most orders ship the same day. In the event your order has not shipped, you have 24 hours to notify us of the cancellation.
2. There are no cancellation fees for standard items canceled before shipment.
3. If the item has already shipped, it is subject to our standard return policy.

Backordered Items

In the event an item you’ve ordered goes out of stock, we will ship the items available and ship the out of stock item(s) as soon as they become available via an expedited method at no cost to you.

Didn’t find the shipping information you were looking for? You can use our contact form, email support@officebliss.co.uk or give us a call at 0800 955 0260 and we will be happy to assist you.

Warranty

We stand behind our products and we want you to feel secure knowing that we’ll work with you to resolve any issues. All products purchased in the U.K. are covered by a limited, non-transferable warranty against defects in material or workmanship that affect your ability to operate the product as intended, and that appear due to normal use during the applicable warranty period. This warranty does not cover product failures due to any of the following:

• misuse or abuse
• changes in surface finish, including color-fastness or matching of colors, woodgrains, or textures
• normal wear and tear
• dye transfers caused by external contaminants
• modifications made by the user
• failure to install or maintain the products in accordance with product instructions and warnings
• damage or marking of surfaces caused by sharp or foreign objects
• pilling of textiles

Applicable Warranty Periods

Height-Adjustable Desk Frames

All height-adjustable desks purchased include a 5-year warranty for the frame, and a 3-year warranty for the motor, controller and switch, electronics and other mechanisms.

Sit-Stand Desktop Workstations

All standing desks purchased include a 1-year warranty for the frame, medium-density fiberboard desktop and mechanisms.

Desk Bikes

All desk bikes purchased include a 1-year warranty for the electronics.

Accessories

All monitor mounts purchased include a 1-year warranty for the arms, gas spring system and mechanisms.

If any defect covered by this warranty is discovered, we will repair or, at our option, replace any such defective product. If we ask, you must return the defective product to us. For warranty claims made during the first year after purchase, we will pay shipping costs for the returned product and for the replacement product; after that, you must pay the shipping costs for the replacement product and and product that we ask you to return.

Our simplified product design means every part serves an integral purpose. Therefore, in order to ensure your product maintains our superior quality standards, in most cases we fully replace defective products, rather than issuing replacement parts. Note: In an effort to control quality we don’t keep inventory of discontinued items, but we will replace defective products that have been discontinued with similar products.